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Education

Webinar-Dealing with Difficult Personalities

March 13, 2024-Webinar
11:00-12:00

Wednesday, March 13, 2024
11:00 AM - 12:00 PM (CDT)

Event Details

Join us for an enlightening and practical session tailored to empower apartment professionals to navigate the complexities of managing difficult personalities, whether in real life or responding to difficult online reviews.

In this webinar, we'll guide you through identifying and comprehending the seven fundamental traits that characterize difficult personalities. You'll gain the knowledge to manage real-life challenging encounters effectively and acquire practical strategies for de-escalating conflicts and nurturing mutual understanding.

Then, we will delve into the intricacies of responding to challenging online reviews. You'll develop techniques to address negative feedback in a way that enhances your community's online perception of customer service.

Take advantage of this opportunity to enhance your expertise in managing challenging encounters and online reviews, ultimately leading to a more prosperous and harmonious professional journey.

Learning Objectives:

  1. Identify and understand difficult personality traits
  2. Master conflict resolution skills
  3. Develop effective online review response techniques

For More Information:

Stacy Frame
Stacy Frame
Director of Programs, Events & Education San Antonio Apartment Association, Inc. (210)253-1077

Thank you for registering to attend our Webinar. Reservation must be canceled no later than March 5, 2024 for a full refund.