Webinar-Dealing with Difficult Personalities
March 13, 2024-Webinar
Join us for an enlightening and practical session tailored to empower apartment professionals to navigate the complexities of managing difficult personalities, whether in real life or responding to difficult online reviews.
In this webinar, we'll guide you through identifying and comprehending the seven fundamental traits that characterize difficult personalities. You'll gain the knowledge to manage real-life challenging encounters effectively and acquire practical strategies for de-escalating conflicts and nurturing mutual understanding.
Then, we will delve into the intricacies of responding to challenging online reviews. You'll develop techniques to address negative feedback in a way that enhances your community's online perception of customer service.
Take advantage of this opportunity to enhance your expertise in managing challenging encounters and online reviews, ultimately leading to a more prosperous and harmonious professional journey.
- Identify and understand difficult personality traits
- Master conflict resolution skills
- Develop effective online review response techniques