Pandemic Assistance: Conquering the Financial Crisis

FREE TO MEMBERS!

Customer Service: building relationship with residents

• Guiding them through stressful times
• Remaining Resident-Focused

Approaching the Resident

• Here to help!
• Overcoming objections/hesitation

Preparing the documents for submission

• Prewritten Documentation list for residents
• Property documents
• Resident documents
• Utility documents

Application

• Step-by-step guide on submission

Post-Applications: What happens next?

• Confirmation email/Processing times
• Eviction Moratorium Information
• Request for more Information: email requests/phone calls
• Application Accepted
• Funding Processors
• Approval Notification
• Expecting the check
• Cash Assistance through UpTogether

Check Received

• Happy Day!
• Calculating credits
• Building a payments plan
• Setting residents up for success!

More Assistance Options!

• Samministries
• Etc.