FREE TO MEMBERS!
Customer Service: building relationship with residents
- Guiding them through stressful times
- Remaining Resident-Focused
Approaching the Resident
- Here to help!
- Overcoming objections/hesitation
Preparing the documents for submission
- Prewritten Documentation list for residents
- Property documents
- Resident documents
- Utility documents
- Step-by-step guide on submission
Post-Applications: What happens next?
- Confirmation email/Processing times
- Eviction Moratorium Information
- Request for more Information: email requests/phone calls
- Application Accepted
- Funding Processors
- Approval Notification
- Expecting the check
- Cash Assistance through UpTogether
- Happy Day!
- Calculating credits
- Building a payments plan
- Setting residents up for success!
More Assistance Options!