Pandemic Assistance: Conquering the Financial Crisis

Friday, October 23rd, 2020

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Friday, October 23, 2020
9:00 AM - 11:30 AM (CDT)

Event Details


Customer Service: building relationship with residents

  • Guiding them through stressful times
  • Remaining Resident-Focused

Approaching the Resident

  • Here to help!
  • Overcoming objections/hesitation

Preparing the documents for submission

  • Prewritten Documentation list for residents
  • Property documents
  • Resident documents
  • Utility documents


  • Step-by-step guide on submission

Post-Applications: What happens next?

  • Confirmation email/Processing times
  • Eviction Moratorium Information
  • Request for more Information: email requests/phone calls
  • Application Accepted
  • Funding Processors
  • Approval Notification
  • Expecting the check
  • Cash Assistance through UpTogether

Check Received

  • Happy Day!
  • Calculating credits
  • Building a payments plan
  • Setting residents up for success!

More Assistance Options!

  • Samministries
  • Etc.

For More Information:

Jennifer Feeler
Jennifer Feeler
Director of Professional Development San Antonio Apartment Association, Inc. (210)692-7797