Effective August 1, 2021! SAAA HQ will remain open for regular business hours! All individuals are required to wear face masks and social distance while in our building. Please see our updated COVID19 Health & Safety Protocol Update for information on classes, events etc. here.

Pandemic Assistance: Conquering the Financial Crisis

Friday, October 23rd, 2020

Back to Events
Friday, October 23, 2020
9:00 AM - 11:30 AM (CDT)

Event Details


Customer Service: building relationship with residents

  • Guiding them through stressful times
  • Remaining Resident-Focused

Approaching the Resident

  • Here to help!
  • Overcoming objections/hesitation

Preparing the documents for submission

  • Prewritten Documentation list for residents
  • Property documents
  • Resident documents
  • Utility documents


  • Step-by-step guide on submission

Post-Applications: What happens next?

  • Confirmation email/Processing times
  • Eviction Moratorium Information
  • Request for more Information: email requests/phone calls
  • Application Accepted
  • Funding Processors
  • Approval Notification
  • Expecting the check
  • Cash Assistance through UpTogether

Check Received

  • Happy Day!
  • Calculating credits
  • Building a payments plan
  • Setting residents up for success!

More Assistance Options!

  • Samministries
  • Etc.

For More Information:

Jennifer Feeler
Jennifer Feeler
Director of Professional Development San Antonio Apartment Association, Inc. (210)692-7797