The SAAA Staff Team is in the office for regular business hours. We will continue to practice social distancing and request that members call in advance of visiting the office. Please review our Health & Safety Policy in advance if you plan to visit the SAAA HQ.

Pandemic Assistance: Conquering the Financial Crisis

Friday, October 23rd, 2020
9:30am-11:00am

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Friday, October 23, 2020
9:00 AM - 11:30 AM (CDT)

Event Details

FREE TO MEMBERS!

Customer Service: building relationship with residents

  • Guiding them through stressful times
  • Remaining Resident-Focused

Approaching the Resident

  • Here to help!
  • Overcoming objections/hesitation

Preparing the documents for submission

  • Prewritten Documentation list for residents
  • Property documents
  • Resident documents
  • Utility documents

Application

  • Step-by-step guide on submission

Post-Applications: What happens next?

  • Confirmation email/Processing times
  • Eviction Moratorium Information
  • Request for more Information: email requests/phone calls
  • Application Accepted
  • Funding Processors
  • Approval Notification
  • Expecting the check
  • Cash Assistance through UpTogether

Check Received

  • Happy Day!
  • Calculating credits
  • Building a payments plan
  • Setting residents up for success!

More Assistance Options!

  • Samministries
  • Etc.

For More Information:

Jennifer Feeler
Jennifer Feeler
Director of Professional Development San Antonio Apartment Association, Inc. (210)692-7797